Refund policy

💎 Aiké Collection – Return and Refund Policy

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible:

  • Items must be unworn or unused, with tags attached, and in their original packaging.
  • You must have the receipt or proof of purchase.

To initiate a return, please contact us at aikecollection@gmail.com. Returns must be sent to the following address: 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aikecollection@gmail.com. Please note that returns will need to be sent to the following address: Golra Road, St no 1 near Quba Masjid, Islamabad, 44000, PK.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aikecollection@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aikecollection@gmail.com.

Once your return is approved, we will provide:

  • A return shipping label (if applicable)
  • Instructions on how and where to send your package

Note: Items sent back without first requesting a return will not be accepted.

You can contact us anytime with questions about returns at aikecollection@gmail.com.

Damages & Issues

Please inspect your order upon delivery. Contact us immediately if:

  • The item is defective or damaged
  • You received the wrong item

We will assess the issue and ensure it is resolved promptly.

Exceptions / Non-Returnable Items

The following cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized items
  • Personal care products (e.g., beauty items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

If you are unsure about a product, contact us before purchasing.

Exchanges

To exchange an item:

  1. Return your original item following the return process above
  2. Once the return is approved, place a separate order for the new item

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

  • Approved refunds will be issued to your original payment method within 10 business days.
  • Please note it may take additional time for your bank or credit card provider to process the refund.
  • If more than 15 business days have passed since approval, contact us at aikecollection@gmail.com.